SERVICE / 08 — SUPPORT
AI CUSTOMER
SUPPORT
AGENT
The agent answers customer questions from YOUR knowledge base, not invented facts. It closes first line 24/7 and escalates the hard stuff to a human — with the full conversation context, not «start over».
// WHAT IT IS
80% of tickets are the same 20 questions: «how do I change my plan», «where's my invoice», «the email isn't arriving». The team answers them by hand, at night no one answers at all, and the customer waits until morning. The agent answers these instantly and — crucially — from your documentation via RAG, not hallucinations. What it doesn't know, or what's sensitive (refunds, complaints), it escalates to a human with full context.
- Answers grounded in your knowledge base (RAG) — docs, FAQ, policies, not invented facts.
- Works 24/7 on your channels — Telegram, site widget, email, Intercom / Crisp.
- Smart escalation — hard and sensitive cases go to a human with transcript and summary, not from zero.
- Tagging and routing — the ticket lands in the right queue (billing / technical / returns).
- Honest «I don't know» — the agent doesn't invent an answer where there is none, it hands off.
// WHO IT'S FOR
- SaaS / EdTech / service with a flow of repetitive tickets and a team burning on them.
- Business where customers write at night and on weekends, but support is business hours only.
- Product with decent docs that customers don't read and ask the same things anyway.
- Support team you want to free for hard cases, not cut.
// WHAT YOU GET
- Production support agent on your channels, trained on your knowledge base.
- RAG pipeline — the agent cites the source, you see where the answer came from, easy to update.
- Escalation and routing logic — what to close itself, what to hand to a human.
- Analytics — % closed first-line, top questions, where the agent struggles.
- 30 days of support + a tool for your team to update the knowledge base themselves.
// HOW IT WORKS
// PRICING
One channel + RAG on existing docs — $3,000-5,000. Multiple channels + escalation + routing + helpdesk integration — $5,000-12,000. Exact number after discovery.
// FAQ
How do you guarantee the agent won't invent an answer?
RAG + grounding on the source: the agent answers only with what's in your knowledge base, and cites where. If the docs don't have the answer, it says «handing you to a colleague» rather than improvising. That's the difference between an agent and a bare GPT widget.
What results are realistic?
An EdTech client in Lviv: the agent closes 78% of tickets first-line, the rest go to a human already with context. The team stopped burning on «where's my invoice» and moved to hard cases.
What about sensitive cases — complaints, refunds?
I deliberately route those to escalation. The agent makes no decisions about money or complaints — it gathers context, tags priority, and hands off to a human instantly. We automate volume, not responsibility.
How do we update the knowledge base when the product changes?
I give your team a tool to add / edit articles themselves, and the agent sees updates immediately — no involvement from me, no retraining. The knowledge base is yours, live, under your control.
LET'S TALK YOUR SUPPORT
Message SUPPORT on Telegram — in 30 minutes we look at top tickets and how much really automates.
→ Usually reply within 2 hours during business hours